Medlife — missing item for order no - or2157wj-001a

Address:	560048
Website:	www.medlife.com

Dear Team,
This is to bring to your kind notice there was an important medicine - Lantus 100IU cartridge missing from my order ID - OR2157WJ-001A which was delivered on 12.02.2018 and the full amount has been paid for the same.
I raised a complaint with customer care the same day and moment and they assured me that the same will be delivered by next day.
But till today i didn't receive the medicine even i am calling your customer care daily.As this is an important injection, i was in need of that urgently, but you people don't even care for that.
I asked for the refund also but it was also not done and kept the same on hold.This is too ridiculous and unbearable.
Also whatever complaint i am raising, i am not getting and confirmation or reply for the same as if you people are least bothered for the same.
So kindly check the issue and if the same would not be resolved by 17.02.2018, i would be bound to file a fraud case for the same.