Medlife — neither order delivered nor the refund being done

Address:	Mumbai City, Maharashtra, 400037
Website:	www.medlife.com

On 22nd order medicines but haven't received, but in status it shows as delivered.

When i am following up with the company "customer executive" tells me that they are awaiting replay from the delivery agent.

Yesterday (8th oct'18) forces customer executive to transfer my call to concerned (Escalation department).

Escalation department: tells me my the packet is delivered to neighbour. Where as i have cleared stated that i am not accepting the order.

Now my money is also stocked and medicines.

Current request : need medicines or money detriment urgently.