Medlife — No refund after returning medicine

I got a call from medlife for ordering medicine, I ordered the regular medicine that I used to place order online. However I got a medicine with different power so I returned it on 17th july. In app it shows pickup completed.
When I tried to track status the app crashes. I tried with reinstalling as well but same result.
I wrote mail as well but they replied like sorry for inconvenience and ll look into matter.
It's more than a month I didn't get refund but I get regular calls for ordering medicine..
The amount to be refunded is 1177.19 rs
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