Medlife — non delivery of ordered medicine through full amount paid

On 23rd of march i have ordered medicine through medlife app (Order id# : or1534dta-003a), also the payment has been done already, though the estimated delivery was within 25th march (As shown in the app) but still it is undelivered and also there is no option of grievance redressal available neither in the app nor in the site, nobody is taking any call. The ordered medicine is very essential for my mother who is above 70 years of age.
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