Medlife — non delivery of the medicine

Address:

Mumbai City, Maharashtra, 400051

I had ordered my medicines - order number or 1639xh-010a on 22/11/18 at 8.28pm.
The doctor confirmation call vide phone number [protected] at 8.36pm on the same day.
Today when i called up to enquire about the delivery status, i am given lame excuses like doctors confirmation pending due to some technical problems and being asked to place the order again.
Who will be responsible if anything happens to me without availability of these medicines. I definitely require reply/ answer at the earliest or if i'll be forced to take up the matter to consumer court for legal action.
Awaiting your reply.