Medlife — non receipt of medicine and non responsive on refund

I have been a regular customer of medlife since last 1 year. On 4th June I re-ordered the medicines with Order no #OR7661BQ-011A. It was delivered on 6th June. To my surprise, the main medicine was missing. When I contacted customer care, they said they can't deliver the medicine but will refund the amount. And they're going to take 48 hours to resolve this. Today is 13th June and whenever I contact them, they say it's open and will be resolved in 24-48 hours. On 11th June I talked to their senior manager and he said that he wrote an email specifically for this and it'll be resolved within 24 -48 hours anyhow. But nothing is done. They don't have any proper customer grievance redressal procedure. Even you'll not got any intimation regarding your query and complaint.

Fraud company, worst customer service.

Pathetic