Medlife — not bother to deliver medicines in time - give false assurances

Address:	Bangalore, Karnataka
Website:	www.medlife.com

I have been prescribed for some critical medicines which were not available in normal medicine shops and hence i tried to purchase it from medlife.

I have ordered the medicine on 7th october and it was supposed to be delivered on 9th october.
On 9th morning, i got a message that the medicine is out for delivery and a payment link with which i have paid the amount even. Around 1 pm i was called by the delivery boy probably vijendra from mob no. [protected] that he is around and will come in sometime. At 4 pm i called to the number repetitively since i didn't receive the medicines but he simply told me that it would not be delivered today.

I called back to the customer care if the medicines could be delivered otherwise i need to arrange it anyways by other means. They assured me that it will be delivered by 6 pm same day by another delivery boy and gave me the same mobile number as above. As i called the delivery boy he told me why am i calling him as he already told me that he would not deliver today.

I called back to the customer care that why did they gave me false assurances where the delivery boy denying to deliver, he told me that he will give me a call back in 5 minutes and when called he told me that the delivery boy is not picking up his call also - that was his excuse. The customer support guy name is manoj.

If the medicine could not be delivered today, they could have indicated me on this, however customer support mislead me with false assurances.
When i asked them what i will do now as i need the medicine today and it's not available in normal shops, he was simply saying as sorry.

I think they are really casual and not concerned about the things they are dealing with. Anyways, please don't opt for medlife at least for critical medicines as they don't have any alternate options in case their delivery fails in time other than misleading customers.