Medlife — not received refund even after 15 days of cancelling the order

Hi,
I had placed an order on medlife.com on 15th december 2019, order id: or6217io-004a of order value rs. 161.60/-
After couple of days, i got a call from medlife saying that the product is not available and hence are unable to deliver it and they will initiate the refund for the same.
On 18th decmber 2019, i only got a partial refund of rs. 113.60/- for that order and i had to cancel that order for a full refund.
Till the date, i haven't received my full refund for that cancelled order.
Neither i received the product, nor i received my refund yet. I'm continuously following with medlife for my refund but they haven't given it yet even after 15 days of cancelling the order.
I had emailed to medlife customer support team on [protected]@medlife.com for my refund issue (Ticket/reference id: 872826) and mr. Gautam bhardwaj is handling that ticket from medlife. I'm replying daily to that email to get an update on my refund issue and mr. Gautam is sending only stereotyped automated responses to my emails saying that the team is looking into it. He is not even bothered to read and go through my emails before sending those automated replies. I had also requested many times to escalate the issue to the their higher management on priority basis but no luck.. No one is looking into it and responding to it from medlife. I'm calling medlife customer care number[protected] for my refund on daily basis since 10 days now but there's no followup, no response. I'm fade up with this pathetic, unprofessional, unresponsive support and cheat behavior of medlife customer support team and hence wanted to file a legal complaint against them vis medlife and mr. Gautam. Please resolve my issue immediately. Thank you!