Medlife — online ordering - delay in sending the products

Dec 02, 2018

Updated by mpsaraf Dear Sir,
My registered mobile number is [protected]

Let me narrate my past experiences with Medlife

You may in turn go and check the history of track record.
I order medicines for my Mother Lalita Saraf – 77 year old
She is suffering from Diabetes, Asthma, Heart ailments, , lesser bone density

Earlier, I placed the order which was promised to be delivered in 24 to 48 hours, I kep getting messages the order is delayed by few more days.
Every time I gave a call to your call center I used to get fall assurance on next delivery date which was never committed.

This was not the first time it happened with you, this is repeatition of same experience.
I have made up a mind not to order any medicinces from you going further. I got calls from your people last week to give another try and lots of persuation.
I placed an order yetsreday and today it was cancveled without my consent or notice. I only came to know through sms.

I realy got frusterade and trued calling your helpline number[protected] atleast 3 times. I asked to transfer the call to the senior officer so that I can narrate the incident.
He kept me waitong fro more than 15 minutes without informing me in between or letting me know if I should wait or logoff.
I tried another time some person named “Sumit” picked the call from Mumbai call centre and when I told him earlier experience he mentioned the person may be aware or got required training.
However he did the same act of keeping me waiting for almost 20+ minutes on phone, I gave up and disconnected.

My simple question if you are not interested in doing the business why to trouble the consumers by calling and harassing them.

You are mentally torturing y all the above acts, I have placed the complaint formally in consumer forum and all other channels to expose your real face.