Medlife — #OR0039LE-001A not delivering the order since last 2 days

This has happened last time also. I want to file a legal case against Medlife for giving me mental stress. Please provide me details for next step in this.

They are unable to deliver DABUR HONITUS HONEY ORANGE COUGH DROPS JAR 300.
why did they take the order for this, if item is not in their stock.
They amended my order with out consulting it with me.
They are unable to give me tracking number.
They are unable to give me courier details.
They have third class courier partner.
They named it as SWIFTO LUCKNOW
and they said my order will be delivered on Mon, 8th Feb '21 | Between 10:00 AM - 9:00 PM. and it is not yet delivered.
I have got no communication from them or courier partner about delay delivery.
They are not updating your site, it is still showing delivery on Mon, 8th Feb '21
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