Medlife — order not delivered - #or4118kr-002a

Address:

Mumbai City, Maharashtra, 400031

I have ordered medicine online from medlife app on 15/10/3018. My order number is #or4118kr-002a. The medicine i ordered is not delivered to my address yet, but status of the delivery on app is showing as delivered. I called customer care several times but everytime they ask to wait for 24-48 hours for investigation. I have lodged first complaint regarding this issue on 17/10/2018. On that day the customer care executive requested me to wait for 48 hours. Till now i am getting same response from each one of them.

I also asked for the proof of delivery, a copy of invoice for my order and details of my previous complaints which were lodged thru medlife app and thru customer care. But they are not responding to my emails or phone calls.