Medlife — order not picked up for return and refund not processed

Address:

Lucknow, Uttar Pradesh, 226025

I have received order on 5th march afternoon and in the evening i have processed it for return and refund. After calling 5 times at customer care, no one has come to picked the order and my refund is still not processed.
The product received to me is not exactly what i want so i want to get it returned and want my money back.
Customer care agents are fooling us by saying that they have processed our complaint forwards to higher authorities but no action has been taken till yet.
I want my money back.