Medlife — poor customer service. refund of order no. or6109dj-003a yet to be received (over 3 weeks)

Address:	Mumbai City, Maharashtra, 400610
Website:	m.medlife.com/#/root/login/LoginLandingOld

I had been delivered wrong medicines (order no. OR6109DJ-003A and had requested for a return/refund. The medicines were returned and I've been waiting for over 3 weeks with false promises of my money (Rs. 1680) being in the process of getting refunded into my account.

My repeated requests to credit the cancelled order amount to my bank account have failed. I am continually given an ARN no. which the bank branch says is meaningless. The bank service manager tells me that my account is fully operational and there is no reason that money shouldn't get credited into it.

My request to transfer the refund money of into my wallet is also being refused. In that way I would reorder medicines from medlife.

A mistake made by medlife in the delivery of wrong medicines is leading to me losing more money than that I've made through the discount offered to me. I am at my wits end on why I'm being made to beg for my own money. I wonder whether you'll ever make a full refund for the mistake you made but certainly I'll never make an order/payment you your portal for medicines.