Medlife — prescription letter missing

Address:

400019

This is with great sorrow to inform about the pathetic service that i have being experiencing from medlife. Each time i place order with medlife, i face one problem or the other, the most common being cancellation of order without prior intimation or communication. Here is my recent & most annoying experience.
I placed an order on 23 rd oct 2018, the same day the doctor's prescription letter was picked up by the delivery agent. On 24th oct 2018 the medicines were delivered but to my surprise the prescription letter was missing inside the container. Soon i informed at the customer helpline about the incidence, i was assured that the same will be returned with 48 hrs. Following to this, seeking no response i once again tried to reach the customer support both verbally & on mail.
Till date, there is no proper solution to my problem rather all my efforts have gone in vain.