[Resolved] Medlife — product not delivered properly

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from Kolkata, West Bengal

Address:

Southkumrakhali Saradapally Narendrapur, Kolkata, West Bengal, 700103

Worst customer service ever. I had ordered a medicine on 27th march after repeated request they told me they will deliver it by 29th april. As i needed the medication urgently i tried to call them since morning on 29th march. The customer service num kept on putting ime on hold for 9 10 mins at a stretch
And then at 14.46 they changed the scheduled time from 29th march to 3rd april without notice. If this kind of service the want to provide to their customers then steps should be taken against them.

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May 4, 2019

Complaint marked as Resolved

Medlife customer support has been notified about the posted complaint.

Verified Support

Apr 03, 2019

Medlife Customer Care's response Dear Arpita Das, We would like to apologize for the shortage of stock in the customer’s location, the delivery was delayed. The delay was neither intentional nor wanted, but due to non-availability of stocks which is beyond our control. The customer was informed regarding the delay and the same are part of our Terms & Conditions policy.Hope to meet your medical requirements in the future.