Medlife — product not delivered - refund process

Order id:or5305cgb-001a was ordered online, even on delivery date there were no confirmation on availability of the product and delivery date. Even customere care response is very bad, calls were attended after 5-10 mins of waiting and call transfered on asking additional info. Pathetic service, accepting orders and receiving payment with false delivery date without keeping stock or delivery committment is nothing but misleading the consumer or putting consumer in hardship. Their online order processing should be strictly controled.
I had to cancel my order and requested for refund of the payment, for which i recieved their call stating refund will be done in 5 working days.