Submit a Complaint
Pharmacy
Medlife

Medlife — received a damaged delivery and customercare is not lodging the complaint

Address:Pune, Maharashtra, 412101

Hi,

Recently i have ordered my medicine bearing order no 'or7206es-004a'. After repeated delayed and failed delivery from the delivery person and lodging 3 incidents, the delivery guy delivered me the parcel on 1st aug, 2019.
Along with tablet medicine there was syrup medicine which was wrapped and licking. After inspection i found the bottle is broken and the delivery guy fled from the place. Since 1st august i have been calling to medlife customer care several times to lodge a complaint but none of my complaint is being registered by the team. The pathetic customer care team is putting me on hold and not allowing to escalate the call to higher authority.
+2 photos
Was this information helpful?
No (0)
Yes (0)
Medlife customer support has been notified about the posted complaint.
Aug 03, 2019
Updated by Atma Mohanty HI All,

I have recorded my conversation with the customer care executive, may i know how and where can i upload the audio discussion. I have been chasing the customer care for last 2 days, and wanted to escalate the complaint to their senior team, but the team is fighting back stating they senior team is busy and bla-bla nonsensical explanations, and every time they are putting call on hold and finally disconnecting from their end.

Please suggest.
With thanks,
Atma
Oct 01, 2019
Updated by Atma Mohanty HI All,

After raising the above complaint, the defective- damaged medicine the Medlife team send a pick-up guy. He took the damaged medicine on 8th August (for order no: OR7206ES-004A); but I am still awaiting for the refund.

For the damaged medicine 'Zandu Pancharishta (Rs 161/-)' I didn't get any refund.

With thanks,
ARMOHANTY
Complaint comments 
2 Comments

Related Medlife reviews

[Resolved]Medlife - Order Invoice not available for my Orders not Resolved2[Resolved]Medlife - Payment not returned after returning the product2[Resolved]Medlife - Promotional Messages and calls[Resolved]Medlife - Not Refunding-Unethical Practice[Resolved]Medlife - Refund status
View all 1554 Medlife Reviews

Comments

For medicine confirmation call schedule 2 am and morning 7.20 am, after this call i got message doctor is tired to call you

Reply
I ordered medicines on line with their executive including insulin on 2/8 with a committed delivery on 4/8. Medicine is not delivered even on 5/8 and their customer care executives are rude and clueless

Reply

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Medlife
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    14%
    Complaints
    1554
    Pending
    0
    Resolved
    219
    View all 1554 Medlife reviews & complaints
    Medlife Phone
    80-25503559
    Medlife Address
    Room No. 101A, First Floor, Zubaida Complex, Exhibition Road, Patna, Bihar, India - 800001
    View all Medlife contact information