Medlife — received wrong accu check active kit

Address:

Thane, Maharashtra, 401209

I have just order the accu check active kit with 10 strips free tomorrow that is 5 september. And today i received the order accu check active kit wuthout 10 strips. And when i called the medlife customer they said that it will take 7 days to return the order and replacement. Is the way you are giving services to the customer. And when i again call the medlife customer care they said that it will take more than 7 days to replacement and refund process.