Medlife — refund not yet received for 3838ksa-001a

I have placed order on 5th of august 2019 and delivery was promised next day.
I had already made the payment online.
My order number is or3838ksa-001a

On the day of delivery i got a message saying out of stock. We are trying to get your medicines from all over india.

The next day customer care calls and informs me that my order is cancelled as stock is nt available and asked me to reorder. I have asked them to initiate my refund.

My refund was initiated on 6th of august. It’s been a week and never received any amount.

Customer care never responds.

I have checked the other complaints as well. They follow the same pattern for every one.

Why does products availability is shown on websites when they are out of stock.
This is big scam and i am gonna sue this company if i don’t get my refund in a day or two