Medlife — refund of duplicate payment due to medlife app issue

Sanjeev Majumdar

from Bengaluru, Karnataka

Address:

560035

On 12dec2019 i tried to pay medlife for my medicine order worth 723.94 thru net banking and my money got deducted frm account but i dint see any payment update on medlife app finally delivery agent keeps telling me to pay cod then only delivery will b done. I also checked with customer care n thy told unless i do cod thy will bot deliver. Finally after cod i got my medicine but i dint get my refund of amount which is paid thru net banking. I am continuously checking with medlife customer care n thy told its been received and we will forward ur request to finance department to issue refund as its duplicate payment. Regarding this i mailed twice and called several times but my issue is still not resolved. I am fed up of this kind of service and never will go fr medlife and will not recommend anybdy too. I hope if this forum can help me to resolve my matter else i dont think i will get my money back.

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Medlife customer support has been notified about the posted complaint.

Dec 26, 2019

Updated by Sanjeev Majumdar Will medlife process my refund or not. When it comes to collect payment from customer side they will not deliver the product until thy receive the money but when it comes to refund the duplicate payment which happened due to their saying and app issue thy dont want to do that. Atleast ur finance team shud get back to me telling the status. Aasholes