Medlife — refund of excess amount received by medlife.

Address:

DIC OFFICE, OT ROAD, ANGARGADIA, BALASORE, Balasore, Odisha, 756001

Dear sir/ madam
I had placed an order for purchase of medicine vide order no or9024wna-002a on 08.02.2020 and the medicines have been received by me. But, the excess amount of rs. 10.87 which was charged extra has not been refunded to my account. Although, it was assured to get the amount back in 5 days, till date no initiation seems to have been taken as more than 8 days have already passed.

Similarly, another order vide no. Or3085heb-001 was placed and the said medicine has since been received by me. But, the excess amount of rs. 162.01 which was collected for the fault of "medlife" has not yet been refunded. I fail to understand, when the amount is paid in a fraction of second, it is taking a handsome time of more than 8 days to get the money back. It is therefore strongly felt that, apathetic attitude is being taken by the company to refund the money.

While contacting the company, they are telling that, as per rbi norms, it will take 5-7 business days to refund the amount. But, they are not providing any such circular/ reference of rbi.

It is hard to understand when the amount is being debited in a second, why these people are taking so much time to refund the amount. Kindly take up the issue as, these issues are happening quite often to all customers.
—
Banamber das
Mobile no. [protected]