Medlife — Refund on oder (OR7755JGC-002A)

I ordered medicine for my friend on 30th Nov 2020 and there were two types of medicine and they confirmed the order (OR7755JGC-002A) delivered on 3rd Dec 2020, I paid ₹947.20 upfront however at time of delivery the order was modified by medlife stating one of the medicine was not in stock with the refund of ₹889.95. since then I have been following up with medlife customer care to check the status of the refund however I had a very bad experience with them every time I called, the representatives are not trained well to resolve the issue not even their escalation team they are not professional don’t show any empathy towards it one fellow say it’s 7 working day another one say 10 and next person says 14 working days. The experience was horrible they will place the call on hold more than 20 min and disconnect the call I will have to wait at least 30 min to get a response they start to blame banking procedure for their delays. Also the representatives are not equipped the skills to resolve customer issue.