Medlife — Regarding missing medicines in my order and requesting for a refund

Ordered on - April 19th, 2021
Order no. - OR8592KH-004A
Delivered on - April 20th, 2021
Transaction mode - Credit Card
Transaction Id - ML-OR8592KH-004A[protected]

I have been calling and complaining to Medlife executives since April 20, 2021, stating that all units of PANTOCID DSR 40/30 MG CAPSULE 15(worth Rs. 988.72/-) are missing in my order. I have received all the other medicines in that order but did not receive even a single capsule of PANTOCID. Medlife has been testing my patience saying that I will be getting a full refund of Rs. 988.72/- within 24 hours every time I make a call. Medlife has been wasting my time, energy, and money. I did not receive a single message regarding my complaints till now. This is absolutely poor support from Medlife. I request you to look into my issue and resolve it as quickly as possible.