Medlife — return initiated but medicines not picked up

Address:

Medlife International Private Limited (Medlife.com) Room No. 101A, First Floor, Zubaida Complex, Exhibition Road, Patna, Bihar – 800 001, 800001

I ordered various medicines via order number or0400nea-003a, or9521mea-010a and or9521mea-011a for total amount of rs. 2, 811.85. On contacting medlife, i was told that the medicines would be delivered by september 13 or 14, 2019 after which i had to relocate to another city. However, the medicines were not received on time and i had to purchase the same from outside. The delivery agent asked to pay and told us that he could not return these medicines. We received medicines on september 16, 2019 and i initiated the return of all the medicines on the same day. Return order was to be picked up in 3 days. However, there is no communication from medlife for pickup and medicines have not been picked up as well, let alone refund. Per my past experiences, we had to go through a lot of hassle ordering medicines on medlife and it was not a good experience at all. I will definitely not recommend this app to anyone. It's better to forego minimum discount rather than blocking money in medlife. Please initiate my refund of rs. 2, 811.85 asap.