[Resolved] Medlife — significant delay in order, order not getting delivered, complaint not being answered by customer service even after multiple calls

Anil Kotwani

from Mumbai, Maharashtra

Address:

421003

This is regarding order no.. Or6542xg-009a - anil kotwani, [protected]
I have placed this order on 7 february for which i have paid to medlife, from 9 february 2019 daily order is getting rescheduled without my information, when i called to customer care they informed me that it will get delivered by 12 febrary 2019, i have lodged complaint on 10 february on medlife app, also complained on call on 11 february, but there is no response even from senior executives for complaints, i want either my money back or order today other wise it will be of no use to me. I need urgent medicines

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Apr 20, 2019

Complaint marked as Resolved

Medlife customer support has been notified about the posted complaint.

Verified Support

Mar 18, 2019

Medlife Customer Care's response Dear Anil Kotwani, As per our record the order has been delivered successfully. We would like to apologize for the late delivery of medicines. Providing a good service is our main goal and it is unfortunate that you didn't get it on time. All deliveries are subject to availability of stock.We value your need and ensure timely delivery in future.