Medlife — The delivered pocket did not contain medicine

Address:

32/50 Giri Road, Kasyap Garden Apartments

I was delivered a a packet for order worth 694Rs. Due to Covid I open any online delivery after 3 days only, being 71 years old. The packet was with out medicine
Took it up with medlife customer care.
They apologize for the inconvenience but says that there policy is to report with in 24 hours and will not take up the complaint
This is not fair and I need this to be addressed
Rajamani