Medlife — used sanitiser delivered

Address:

Thiruvananthapuram, Kerala, 695581

I had ordered a medlife sanitiser 500ml (Rs 349) on the medlife app (Please note that is an essential item for the ongoing covid crisis). Order was completed with full payment done (Rest of the sanitisers were shown out of stock on the app). I received a msg saying the order was packed but 3 days later i received a msg saying the product was out of stock and an alternate sized bottle will be sent. Payment details were modified in the app with the amount paid as the amount of the small bottle (No refund provided). Today i received an old and used bottle (No seal and part of the product is not present) of rs 69, sticker of medlife has been put on the bottle with manufacturing date as march, 2020.