Medlife — wallet money

Jan 08, 2020

Updated by rohit kapur I have not received any updates yet on my complaint. Infact i have placed three new orders after this complaint from different numbers. All of them are pending for confirmation by showing delivery date which has already passed 2 days ago.

I am requesting everyday to them on watsapp to call me and confirm the order, as it contains my mother's diabetic medicine.

These are ridiculous people with no sense of responsibility and humanity towards people.

Kindly help me in getting my money and I am done with them.

DO let me know if i need to file court case against them, I'll be more than grateful to do the same.

Jan 09, 2020

Updated by rohit kapur 06/01/2020, 21:15 - Messages to this chat and calls are now secured with end-to-end encryption. Tap for more info.
06/01/2020, 21:15 - RK: Hi team
06/01/2020, 21:15 - RK: Order no OR4463AICB-001A
06/01/2020, 21:16 - RK: Could please update the status
06/01/2020, 21:16 - RK: It is still under processing
06/01/2020, 21:16 - RK: I need those medicines tomorrow
06/01/2020, 21:16 - RK: Its is for my mother
06/01/2020, 21:16 - RK: And she is diabetic patient
07/01/2020, 06:28 - Medlife Watsapp: Greeting from MEDLIFE.
07/01/2020, 06:29 - Medlife Watsapp: Dear customer, please let us know the registered mobile no from which you have ordered the medicines.
07/01/2020, 07:35 - RK: 9968*****
07/01/2020, 07:35 - RK: Rajeev kapur
07/01/2020, 09:00 - RK: Please update as I am suppose to receive order today
07/01/2020, 09:00 - RK: Still no news about it
07/01/2020, 11:07 - Medlife Watsapp: 9968******* : Dear customer the order which you have placed its in pending in that some medicines are not available. Our procure department is trying to procure it from another side, So it is taking lot of time to deliver the medicines.Once the medicines are procured, there will be a medicines delivery ASAP. If you have further query regarding this you can contact to us on[protected].
07/01/2020, 11:26 - RK: Can you please ask someone to call me and we can look for alternate of those medicines
07/01/2020, 11:26 - RK: Please it is urgent
07/01/2020, 14:32 - Medlife Watsapp: Dear customer, you will get a call from our pharmacist agent to confirm your medicines name and quantity, kindly response the call.
07/01/2020, 14:41 - Medlife Watsapp: Dear customer we have tried on this number and they have provided alternative number 9910*******, but from this number there is no response
07/01/2020, 16:01 - RK: Team I have not received any call on 9910*******
07/01/2020, 16:01 - RK: Call me on 9910******
07/01/2020, 16:02 - RK: Please call me
07/01/2020, 17:55 - RK: Team I am still waiting for your call
07/01/2020, 17:55 - RK: Why u people do not understand the importance of diabetic medicines
07/01/2020, 17:55 - RK: Pls it is a request arrange a call on 9910******
08/01/2020, 02:17 - Medlife Watsapp: Greeting from medlife,
08/01/2020, 02:18 - Medlife Watsapp: Dear customer sorry for the delay in response it is due to heavy flow of chat through whatsapp
08/01/2020, 02:19 - Medlife Watsapp: Dear customer I will request a call back in the morning
08/01/2020, 09:29 - RK: Good morning
08/01/2020, 09:30 - RK: Please arrange a call on this number only 9910********
08/01/2020, 12:28 - RK: Dear team I am still waiting for the call
08/01/2020, 15:30 - RK: Unbelievable guys
08/01/2020, 15:31 - RK: Its been 2 days I want to talk to you
08/01/2020, 15:31 - RK: Forget about sending medicine
08/01/2020, 15:31 - RK: Pathetic service
08/01/2020, 17:59 - RK: What the hell is wrong with you people
08/01/2020, 17:59 - RK: Whole day has gone and no revert
08/01/2020, 20:45 - RK: Team have some courtesy to reply at least
08/01/2020, 20:45 - RK: These are not OTC medicines
08/01/2020, 20:45 - RK: They are prescribed medicines
09/01/2020, 14:30 - Medlife Watsapp: Dear customer, you will get a call from our pharmacist agent to confirm your medicines name and quantity, kindly response the call.
09/01/2020, 14:51 - Medlife Watsapp: 9910****** ; Dear customer sorry to inform you that, we are unable to cal, on this number. SO, kindly request you share us any alternative number to call back
09/01/2020, 16:36 - RK: Team it is the only number where you can get the confirmation of order
09/01/2020, 16:37 - RK: There is no alternate number you can call
09/01/2020, 16:37 - RK: And kindly share the reason for not calling me on this

Jan 29, 2020

Updated by rohit kapur Hi Team,

There has been no update on my complaint, it is now more than a month.What is the actual issue and point of submit a complaint with such a prestigious portal/forum.

I need an update on my refund..

Dear Team/Naveena

What is wrong with you people.

As usual no courtesy to revert.

Where is my money????

My Order ID:OR4463ICB-001A.

From: Rohit Kapur <[protected]@hotmail.com>
Sent: Saturday, January 18, 2020 1:06 PM
To: [protected]@medlife.com <[protected]@medlife.com>
Cc: [protected]@medlife.com <[protected]@medlife.com>
Subject: RE: Reference to your Email | Medlife Support (Reference-Id : 947000)

Dear Team/Naveena

I hope you people will not trouble me this time to get my money refunded.

Kindly update the status of my refund.

Acknowledgement of an email is highly appreciable.

Regards,
Rohit kapur

-------- Original message --------
From: Rohit Kapur <[protected]@hotmail.com>
Date: 16/01/2020 11:29 (GMT+05:30)
To: [protected]@medlife.com
Cc: [protected]@medlife.com
Subject: Re: Reference to your Email | Medlife Support (Reference-Id : 947000)

Dear Naveena,

Order ID:OR4463ICB-001A.

Return has been completed, Could you please advise when will I get the refund amount in bank account.

Once again I am submitting you the details.

BANK DETAILS SUBMITTED...

From: [protected]@medlife.com <[protected]@medlife.com>
Sent: Monday, January 13, 2020 4:12 PM
To: [protected]@hotmail.com <[protected]@hotmail.com>
Subject: Re: Reference to your Email | Medlife Support (Reference-Id : 947000)

Dear Customer,

Greetings from Medlife!

Order ID:OR4463ICB-001A.

With reference to your concern, we would like to inform you that a return request has been initiated against the requested medicines and the same will be picked up in the next 24-48 hours..

Upon receiving a confirmation of the receipt of the medicines at the warehouse, the refund will be initiated to Medlife cash wallet the same would be credited to your account within 5-7 business days, as per standard banking procedure.

The wallet balance cane be used as a prepaid mode of payment for your future orders with us or the same can be transferred to your bank account from your Medlife application.

For any further assistance, please reach revert back to us and we will be happy to assist you.

Looking forward to serving you better.

Thank you for choosing Medlife.

Thanks & Regards
Siddamma Namane
CSD Team