[Resolved] Medplus India — Refund not received even after 30 days

vlkoushik

Mar 16, 2023

Website: medplusmart.com

1. You took the order (&payment) for the item which is not in stock
2. Sent a (false) message that the item has been shipped to stores, from where i can pick up the item
3. When I went to stores for pickup, i was told the item is not available, and they cancelled the order.
4. When i contacted customer support, i was told that i order is cancelled because of my fault, that i didn't pick up from store within 2 hours of receiving message (another false update)

Settlement ID: 23758655
Settlement Type Transaction No Mode Status Payment Date Amount
REFUND[protected] [protected] UPI- (PAYU_GATEWAY) REFUND_DONE Tue Feb 07 2023 7:43:59 pm Rs.568.00

this is the information received from customer support. No useful information to track from my bank
The Mails to emailid
escalations (at) medplusindia (dot) com
headservicequality (at) medplusindia (dot) com
grievanceofficer (at) medplusindia (dot) com are bouncing back

PayU payment gateway does not provide support to individuals. that website says this transaction id [protected] is wrong.
Kindly share with me the UPI transaction id through which my payment was refunded.

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Mar 25, 2023

Complaint marked as Resolved

Received the 12 digit UPI transaction id from the customer support and then i was able to track the refund from bank.

MedPlus India customer support has been notified about the posted complaint.

Verified Support

Mar 16, 2023

MedPlus India Customer Care's response With reference to your email,

Unfortunately, we could not able to retrieve your Order Information
.
Kindly share the correct order id or your details (registered mobile number/ med plus customer id) so that will check and assist you accordingly

Note : we request you to please contact customer care

We value your association and assure you of our commitment to serving you in the best possible way.

Warm Regards,
Customer Care Team

Mar 18, 2023

Updated by vlkoushik Customer Id: 70765850
Order ID: OTNMM[protected]
I have written n no of mails to support, and called more than 10 times. No use. Hence this consumer complaint

Mar 22, 2023

Updated by vlkoushik Your reply is a standard robatic reply. there is no seriousness in it. even after sharing the customer id and orderid, there is no update (UPI ID 12 digits) about the refund even after 4 days are over.

Verified Support

Jan 30, 2025

MedPlus India Customer Care's response As per above complaint we have resolved the issue

Verified Support

Jan 30, 2025

MedPlus India Customer Care's response As per above complaint we have resolved the issue