1. You took the order (&payment) for the item which is not in stock
2. Sent a (false) message that the item has been shipped to stores, from where i can pick up the item
3. When I went to stores for pickup, i was told the item is not available, and they cancelled the order.
4. When i contacted customer support, i was told that i order is cancelled because of my fault, that i didn't pick up from store within 2 hours of receiving message (another false update)
Settlement ID: 23758655
Settlement Type Transaction No Mode Status Payment Date Amount
REFUND[protected] [protected] UPI- (PAYU_GATEWAY) REFUND_DONE Tue Feb 07 2023 7:43:59 pm Rs.568.00
this is the information received from customer support. No useful information to track from my bank
The Mails to emailid
escalations (at) medplusindia (dot) com
headservicequality (at) medplusindia (dot) com
grievanceofficer (at) medplusindia (dot) com are bouncing back
PayU payment gateway does not provide support to individuals. that website says this transaction id [protected] is wrong.
Kindly share with me the UPI transaction id through which my payment was refunded. Was this information helpful? | 
Unfortunately, we could not able to retrieve your Order Information
.
Kindly share the correct order id or your details (registered mobile number/ med plus customer id) so that will check and assist you accordingly
Note : we request you to please contact customer care
We value your association and assure you of our commitment to serving you in the best possible way.
Warm Regards,
Customer Care Team
Order ID: OTNMM2200685060
I have written n no of mails to support, and called more than 10 times. No use. Hence this consumer complaint