Medplus India — Broken jar of dabur honey 500 gm delivered ; no exchange or refund issues

Address:	Bangalore, Karnataka, 560085
Website:	www.medplusindia.com

Respected Sir/madam,

Order id: 2861084.
I am very much upset with the customer care service you have and the policies you have which are not at all customer friendly.

I got a broken Dabur Honey 500 gm jar on 8th April and raised complaint on the same day with picture.
After 6 days you sent the new product and wanted the old item as it is.

I just want to know, how do your policies expect to keep the broken item with left over honey to keep for 6 days? It was half broken and maximum honey was already came out of the jar and spilled all over the cartoon. your representatives (and so called policies) should have the common sense to understand that.
Moreover, I dint get any communication from your side after I sent the mail, that I need to keep the left over honey which was full of broken tiny glasses .Still I kept it for 4 days and then due to hygienic issue, I have to clear to the jar.
Do you guys think we have consumed the honey that is full of broken glasses? may be you can do that but sorry we dont consume that type of product.

It was a mistake from your side. You should exchange the item or issue refund without asking any second question.
But opposite to that, one of your lady customer care representative talked quite carelessly and rudely. You guys dont have any proper communication among your representatives where one person said they will refund/issue new item even if at least the broken jar is there and another is saying we cant do it without the honey inside it. Even she told my mails dint reach you that is why I dint get any ticket number whereas another person checked the images I sent to you in email of broken jars.

I want to know what is going on ? This way you will continue in this competitive market ? I am a long time customer of medplus and always used to shop from your store.This was the first time I tried your online service where i expected the same level of service. But I must say it is pathetic and i will never use your service going forward and will even discourage my friends and family to avoid purchasing from this pharmacy which I thought as a reputed and customer supportive farm.

Its not matter of 200 rupees I spent on the product ; Its about customer trust and make your customer happy where you have failed miserably.

Thanks