[Resolved] Medplus India — Defective Card Swiping Machine leading to suspicious transactions | |
After multiple unsuccessful attempts of card swiping, i had to pay cash for my purchase of Rs.891/- But amount already deducted from my Mother's bank account once and received SMS. When approached the store, staff and supervisor suggested to wait for 24 hours for the reversal. The next day staff returned the money through GPay, after verifying our bank statement. He requested to return it again, if in case there's a reversal from the bank side. Definitely agreed! But it's been more than 5 days now, but he's insisting to reverse the amount by calling through mobile or sending payment requests through Gpay. It is really very embarrassing. There's no reversal till date from bankside and i don't think they should reverse, as the transaction was successful. Please check and make sure these suspicious card swiping doesn't happen again. For one purchase, a customer can afford only one valid payment. Please co-ordinate with your staff to resolve his accounts. Staff Name : Yashwanth No.[protected]/B, 3rd Main Road, 2nd Phase, 7th Block, Hosakerehalli, BSK 3rd stage, Bengaluru. Was this information helpful? | |
Oct 22, 2021 Complaint marked as Resolved MedPlus India customer support has been notified about the posted complaint. Verified Support Sep 21, 2021 MedPlus India Customer Care's response Dear Customer, Thank you for writing to Us, As per the below email. We would like to inform, kindly share us the last four digit of card number, so we can cross check and escalate to the concern team . Please get back to us for any clarifications. Thanks and Regards, MedPlus Customer Care Team, | |
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With reference to the mail above, We are sorry for the inconvenience caused to you.
As per the telephonic conversation we have escalated to concern team will check and update kindly provide 48hr time we will do the accordingly.
Thanks and Regards,
Medplus Customer Care Team