MedPlus India
MedPlus Health Services Pvt. Ltd.
Customer satisfaction rating: 73%
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697
COMPLAINTS
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MedPlus India Customer Care

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Address
GSR Estates, C Block, D.No. 11-6-56, Survey no. 257 & 258/1, Balanagar
Hyderabad
Hyderabad District
Andhra Pradesh
India - 500037
Landmarks:Opp IDPL Railway Siding Road

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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240
down
101

Phone:
Phone:
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152
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55

Additional info
Media & Press Enquiries
[email protected]

Business Related Enquiries

Vendors & Product Distributors

[email protected]
Franchise Enquiry
[email protected]

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Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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73%
Complaints
697
Pending
34
Resolved
490
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Working hours
Mon 08:00 am - 10:00 pm
Tue 08:00 am - 10:00 pm
Wed 08:00 am - 10:00 pm
Thu 08:00 am - 10:00 pm
Fri 08:00 am - 10:00 pm
Sat 08:00 am - 10:00 pm
Sun 08:00 am - 10:00 pm

MedPlus India Complaints & Reviews

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Hi,

I had prescription for vomikind fast and your medplus store near nimishamba temple rajarajeshwari nagar...
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I purchased
Nebiguard 2.5 mg tablets at THIRUVANMIYUR CHENNAI MEDOLUS 600041
NAME Sathyaram
Bill dated...
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I went to MedPlus opticians to get new pair of progressive glasses. The service was bad even after providing the prescription...
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Reference Medplus Order ID: OTGMM[protected]

I am disappointed with the way Medplus have delivered the medicines....
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Respected Sir,

I have asked for two tablets listed in the prescription, but the staff denyed to provide those...
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This is from Nanganallur, Chennai and I am complaining on the Med Plus Pharmacy at 2nd MainRoad, Nanganallur near Vinayagar...
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I am a regular customer of the medic . I’ve been buying medicine for my sister for the past 15 years . I regularly by from...
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[Resolved]

My father purchased tab twincal 1pmg along with other medications at medplus in vijayanagar. Tab twincal was overpriced by 30 rs above mrp.when contacted pharmacist mr vinay was rude and unapologetic and dismissed it as computer problem .this has happened to us 3times which i think is not coincidence. Sometimes other people medications are billed in my fathers name.after arguing he has returned 24 rs but we have lost trust inthat shop.kindly take necessary action to prevent such cheating. We are buying at med plus since 6 yrs but only recently we are facing such problems.
Aug 9, 2021
Complaint marked as Resolved 
Jan 15, 2021

Complaint Status

MedPlus India customer support has been notified about the posted complaint.
Dear Customer,

We are sorry for the inconvenience caused to you. We will verify and take necessary action again the staff and request you to mail us the customer id and mobile no to the below e mail id.

MedPlus Customer Care,
E mail: [protected]@medplusindia.com
Phone[protected]
1 Comment
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    I want to submit Complaint Positive Review Neutral Comment
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    This is the 3rd time we have been tricked.
    My brother / cousin and my self went to purchase regular medicines for diabetics...
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    Medplus staff made me wait treating the customer who came after me and there is no equality in treating the customers br...
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    Hello,

    Today at 10 PM I have visited your store at POKHARIPUT Bhubansewar, Odisha for purchasing some medicine...
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    I've purchased every month tablets on[protected], around 7.55pm. In the Shop Who is working Mr. SANTHOSH in the Medplus, No...
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    I had gone to check whether here you people keep No Entry Cockroaches medicines or not. The outlet people made fun of me and...
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    I am from chennai, past few years i am purchasing tablets for my father in monthly basis. Yesterday evening i went "Medplus,...
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    [Resolved]

    On 1.1.2021 we had purchased set of volibo, jote m forte along with waist belt worth 700+.The next day 02.01.2021 we had to return the belt due to some quality n type issue.It was told that cash cannot be refunded u can exchange the same with other tablets or any medicine. So we asked to buy volibo and glycomet.Soon after 1 hour we realised that it was not glycomet and its jote-m-forte.The lady staff at centre said thatthe person who has given tablets has left already and she will get it exchanged next day.Next day being sunday and its near workplace where i had purchased we went for the same today on 4.01.2021 the same lady and the other staff are so rude to us n denied for exchanging the same.Since years we have been transacting with medplus and we regret to inform you about the rude behaviour and loss of about 300+ amount. It was purchased under [protected] and u can trace the treansactions every month.Kindly solve this issue at the earliest and get us refund of the same. Or else the matter will be escalated to next higher authority.
    Aug 9, 2021
    Complaint marked as Resolved 
    Jan 04, 2021

    Complaint Status

    MedPlus India customer support has been notified about the posted complaint.
    Dear Customer,

    Thank you for writing to us.

    With reference to the email below, Unfortunately, we are unable to retrieve any information with the details provided by you. Hence, we request you to kindly write back to us with your valid contact details (i.e., Registered Phone Number/ MedPlus Customer Id) to Inquire and to assist further.

    For further details, you could also call us on[protected]. Looking forward to hearing from you in this regard and hoping that we are able to serve you.

    Please get back to us in case of any clarifications."

    Thanks and Regards,

    MedPlus Customer Care Team,
    (Call):[protected],
    (Toll Free):[protected],
    (Whats App):[protected],
    (Email): [protected]@medplusindia.com,
    (Email): [protected]@medplusmart.com,
    (Web): www.medplusmart.com.
    1 Comment
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      [Resolved]

      This is the second time I am facing issue of giving higher dose tablet apart from the prescription and arguing that the staff is joined newly and dont know why it is been mentioned that way in the bill. We have so much of trust on the medplus and this way of service is really very bad and I'm worried about how much toll it would have taken on the patients health. Kindly make your staff tto be more careful in billing and dispatching the medicines. Please think about the old people and who completely dont check the strength of the tablets and just take whatever the in charge people give.
      Table Bisosafe 2.5 alternative given Concar 2.5
      Tablet given to us is Concar 5mg
      Aug 9, 2021
      Complaint marked as Resolved 
      Jan 03, 2021

      Complaint Status

      MedPlus India customer support has been notified about the posted complaint.
      With reference to your email, please be informed we could not able to retrieve your information.

      Kindly share us your details to [protected]@medplusindia.com (or) [protected]@medplusmart.com so that will assist you accordingly.

      We value your association and assure you of our commitment to serving you in the best possible way.

      Warm Regards,

      Customer Care Team.
      1 Comment
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        Hello sir,
        I do not know if the address I am sending is correct. I send my difficulty to this address without knowing...
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        [Resolved]

        Hello sir
        I am pruchage 3146 rupees madicin
        So 6 euclide m tab madicin old stock then
        3 strip new strip so not 20% discount for dis madicin olny 10% discount given
        No 20% discount on 1000 rupees mrp
        No 20% discount on 1000 rupees mrp
        No 20% discount on 1000 rupees mrp
        Aug 9, 2021
        Complaint marked as Resolved 
        Dec 31, 2020

        Complaint Status

        MedPlus India customer support has been notified about the posted complaint.
        Dear Customer,

        Please share the same details to [protected]@medplusindia.com so that we will verify and resolve your issue.

        MedPlus Customer Care,
        E mail [protected]@medplusindia.com
        Phone[protected]
        Dear Customer,

        Please share the same details to [protected]@medplusindia.com so that we will verify and resolve your issue.

        MedPlus Customer Care,
        E mail [protected]@medplusindia.com
        Phone[protected]
        With reference to your email, we have tried to reach you on your registered mobile number twice but it was disconnected by you.

        We value your association and assure you of our commitment to serving you in the best possible way.

        Kindly write back you us to [protected]@medplusindia.com (or) [protected]@medplusmart.com
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          I ordered some medicines n made payment through paytm...bill amount is deducted from the bank account but not get the order...
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          I have ordered medicines through online. The concern person from pharmacy called me for order and locality confirmation. Call...
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