[Resolved]  Medplus India — Exchange of medicine

Address:hyderabad

Respected sir/Madam,
My name is chakravarthy.I would like to bring this to your notice that on 4 th july 2021.I took medicine for covid positive from med plus pharmacy.of total medicine I tried to return medicine fabi flu 400 mg two boxes.i went to med plus store 5 to 6 times and staff was not able to resolve the issue
your store people told that covid medicine cannot be taken back as per company policy.i requested so many times and your staff not able to help me in this regard.i am a very regular customer and was highly disappointed by the act from med plus staff.when i took medicine your staff not even told that covid medicine was not returnable or else not even put a notice with a piece of paper.This is a highly condemnable act and we are losing trust on med plus.i request you to kindly look into this matter and return/exchange the medicine.
please find attached bill and images for your reference.
Thanking you sir,
thanks and regards
chakravarthy
[protected]
+7 photos
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Sep 17, 2021
Complaint marked as Resolved 
MedPlus India customer support has been notified about the posted complaint.
Verified Support
Aug 17, 2021
MedPlus India Customer Care's response
With reference to your email please be informed Covid essential FABIFLU 400MG 17S TAB medicine will not be return and exchange is also not possible.
We value your association and assure you of our commitment to serving you in the best possible way.
This is a system generated mail.
Warm Regards,
Customer Care Team.
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