[Resolved] Medplus India — Exchange the Medicine

venkataramana atchutuni

from Hyderabad, Telangana

Address:

500047

I am buying Medicines since 7 Years from your Mediplus Shop. 1st Time, I have to exchange a Medicine called APCOD-OBIS.

When I approach your shop Located at Malkajgiri, they said can not be exchange as per Company Policy if the Date beyond One Month.

This Medicine purchased for my daughter. After using this, she got the skin problem. So, doctor adviced that to stop using this medicine. Entire process has been taken around 3 months.

Purchased in Aug 16 Rs. 1350.00

Return request is in Nov 16

Medicine Expiry date is Sep 17.

Incharge of the Shop spoken to me and informed that it can be exchanged with 30% Less. I argued and finally asked him to exchange.

Replied that my account falls under points, so medicine can not be exchange. Infact, I used to take offered discount but your staff adviced me to go for points which is helpful. Now the same become a contrain for me to exchange.

I request you to help to get the exchange with regular medicines.

Shop is Located at Anadbag, Malkajgiri, Opp: Maharastra Bank, Hyderabad, Telangana.

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Feb 6, 2017

Complaint marked as Resolved

MedPlus India customer support has been notified about the posted complaint.

Verified Support

Jan 04, 2017

MedPlus India Customer Care's response We regret the inconvenience caused to you.

We kindly request you to share your Mobile Number to resolve the issue .

For further correspondence, call our customer care helpline number[protected]/[protected].

We value your association and assure you of our commitment to serve you in the best possible way.