Medplus India — Forcing customer to give Phone Number and selling N95 mask more then government mandated

SaiShyamb

from Chennai, Tamil Nadu

Dec 4, 2021

Address:

29,Chitlapakkam main road, Rajakilpakkam,Chennai

I bought a N95 mask for kid. At first they said it cost 15 Rs and asked for Phone number during billing but when i didn't give phone number they gave bill for mask as Rs 25. 1. They are forcing customer to give phone number 2. Even though mask rate changed when number not given, the TN government mandated maximum price of N95 mask is 22 Rs but they are selling for 25 Rs.

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MedPlus India customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2021

MedPlus India Customer Care's response Thank you for writing to us.With reference to the email below, Unfortunately, we are unable to retrieve any information with the details provided by you. Hence, we request you to kindly write back to us with your valid contact details (i.e., Registered Phone Number/ MedPlus Customer Id) to Inquire and to assist further.For further details, In above mentioned attachment customer id was not clear. you could also call us on[protected]. Looking forward to hearing from you in this regard and hoping that we are able to serve you.Please get back to us in case of any clarifications."Thanks and Regards, MedPlus Customer Care Team.

Dec 07, 2021

Updated by SaiShyamb Awaiting response from MedPlus

Dec 07, 2021

Updated by SaiShyamb CusId 5397488 is very clear in image. Violating TamilNadu government rules is a serious issue. Also every Medplus branch forcing customer to give contact number for any purchase is again violation of many laws.