[Resolved] Medplus India — incorrect medical bill on purchase of medicines..

Hoosie

from Bengaluru, Karnataka

Address:

560066

I purchased medicines from medplus, whitefield store, on monday 11th dec. They had a power outage and hence could not generate the bill. So ii handed over the details of the patient with them as described in the prescription.

Today, i. E on friday 15th dec, when i went to collect the bill.. They had the bill with incorrect patient name and they refused to give me a correct bill. I did call up their customer care number[protected]... Who did not revert...

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Jan 17, 2018

Complaint marked as Resolved

MedPlus India customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2017

MedPlus India Customer Care's response We regret the inconvenience caused to you.

We kindly request you to share your Mobile Number to resolve the issue. Please be assured that your complaint has been escalated to the team concerned and appropriate measures would be taken to avoid such situations in future.

For further correspondence, call our customer care helpline number[protected]/[protected].

Appreciate your understanding and patience in this regards.

Regards,
MedPlus Team.

Dec 18, 2017

Updated by Hoosie MedPlus Team, thank you for the prompt response.
Could you please advise the MedPlus Store located at Whitefield, Bangalore, landmark is "Opposite CSI Church" to make amends and reissue a new Bill with the correct patient details. I can visit them today.

The bill value was Rs.1386/-, delivered on Monday 11th December. The mobile ending with xxxxxxxx 850.

The complaint has been logged with the Customer Care ...

I cannot disclose any additional details on an open platform...

Thanks