Medplus India — Inflated price charged for sanitary pads (Rs.6/- per unit on a Rs36/- MRP)

Address:

271/G/1,G L T Road, Holding no. 975/1,Kolkata-700036

HI
On 30/10/21, (morn 8:56 am) I went to the MedPlus (address mentioned), to buy stayfree extra large and the lady (store) showed me MRP Rs.36/-. I asked for 2 units and gave her Rs.100/-. To my utter surprise she returned me Rs.16/- and then handed over the bill for Rs.84/-. When i enquired why she told me it was because stayfree was tied up with whisper choice (and the invoice also mentioned Whisper Choice, although i asked for Stayfree large). She told me that the computer billing system will charge Rs.42/- instead of Rs.36/-.Being a male i felt shy to further discuss about this. Now if stayfree is tied up with whisper (or similar issue) why should the customer suffer/bear the inflated price. She gave me a very vague explanation which i found very unjustified and unethical.
In total I was charged Rs.12/- more. Neither you wrap up the such sensitive products in newspaper nor give a polythene. SO u people should be ashamed of running such a chain of retail outlets. Even smaller companies have the etiquette to give it properly in a wrapped pacakge. On top of that once u prapare the bill then you disclose the inflated price which is as much as Rs 6/- on a Rs.36/- MRP item, and then you dont take it back.
I find this very unethical, dishonest and unfair trading. I have the invoice with me. Kindly resolve this to the earliest or else i will go to the consumer forum. It is not about Rs.12/- but ethics, and the mental agony that you give to customers. Failure to resolve this complaint will incite me to share this thing on Social Media and recommend everyone not to buy from MedpLUS. And you need not waste paper on billing every small item we purchase, you better go paperless for such items unless customer asks for a bill and contribute towards environmental protection.
Serial Invoice no-[protected]
The cust id printed on invoice is[protected]
The patient name is showing: mir

But my name is S.S.Jaiswal and mobile no is [protected] (which you always ask when billing)

I cant understand what is happening? Charging Rs.42/- for a Rs36/- item is strange and that too without informing the customer before billing. I am determined to this this issue further if i dont get a proper resolution.