[Resolved] Medplus India — irresponsible staff / attitude needs to be addressed

Logie

Address:

Chennai, Tamil Nadu, 600112

We have ordered medicines on 01-jan-2020 by visiting the medplus shop in person @ 29 vathiar kandhapillai street choolai chennai -600 112, phone[protected]. While placing the order the staff mentioned collection will be in 24hours. Today is the third consecutive visit to the shop, but in vain. Every time during our collection the staff says no info. About our order.

Staff (M/s. Vinnarasi id# c17599) gives irresponsible answer and not bothered to check the status. Due to this kind of attitude staff, be rest assured medplus will lose potential/loyal customers like us for the past 20years. Kindly take all preventive measure and customer orientation is required for such stuff. Your swift action in this matter is much appreciated.
Regards cust id 7555991

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Feb 6, 2020

Complaint marked as Resolved

MedPlus India customer support has been notified about the posted complaint.

Verified Support

Jan 06, 2020

MedPlus India Customer Care's response We regret the inconvenience caused to you. Please be assured that your complaint has been escalated to the team concerned and appropriate measures would be taken to avoid such situations in future. For further correspondence, call our customer care helpline number[protected]/[protected]. Appreciate your understanding and patience in this regards. Regards, MedPlus Team