Medplus India — Medicine not provided due to non sharing my mobile number

Medplus India — Medicine not provided due to non sharing my mobile number

M Mainak N from Mumbai, Maharashtra Dec 14, 2021 Mar 15, 2022 This thread was updated on Mar 15, 2022

Dear Sir/Madam, I have some questions regarding my visit to your store at Manish Nagar, Nagpur. Day before yesterday (12-Dec-2021) I went to your above medical store to purchase my daughter's medicine. Your store pharmacist refused to provide the medicine because I don't want to provide my mobile number, in spite of having a valid prescription. Then I called[protected] your customer care executive, and asked about the mobile number requirement. He surprisingly told me that a mobile number is compulsory and it's my choice whether I want from Medplus or not. Again my question is to you, it's my choice whether I should share my mobile number with you or not, and I'm having a valid prescription so I have my rights to purchase it from anywhere. I request you to intervene, because I need medicine without sharing my mobile number. Regards, Mainak Nag Was this information helpful? No (0) Yes (0)
MedPlus India customer support has been notified about the posted complaint.
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MedPlus India Customer Care

from Hyderabad, Andhra Pradesh

Dec 14, 2021

Verified Support

With reference to your email, Unfortunately we could not be able to retrieve your information.

Kindly share us your details (registered mobile number/ medplus customer id) so that will check and assist you accordingly.

We value your association and assure you of our commitment to serving you in the best possible way.

Warm Regards,

Customer Care Team.

sanket choudhary

Mar 15, 2022

Same thing has happened with me as well in two stores in Nagpur.

Apparently I can’t avail for a discount, or pay via UPI etc without sharing my contact number.

I tried reaching out to the customer service and they told me that’s it’s a “company policy”. Who raises a bigger question.

This is a personal information and I need to have a choice to share it or not.

How about you add a star on the board outside when you tell everyone about the discounts you give?

So unethical. And employees have to face the heat from their customers.

Really looking forward to see what happens when such conversations are raised. Or there will be a message writer asking for my contact information or asking to get in touch separately where this does not go anywhere.