[Resolved] Medplus India — medicine not providing as requested by consumer

Sangeeth Kannan

from Bengaluru, Karnataka

Address:

Velachery, Chennai, Tamil Nadu, 600042

Dear team,
I approached chennai velachery medplus shop to buy augmentine 625 and derphyline # 300mg for my father, he is 70 years old now suffering from severe cough and breathing problem, doctor prescribed to take only 5 days, based on doctor advise i requested medplus to provide 5 tablets but they refused to give derphyline # 300mg 5 tablets instead they are imposing me to buy 30 tablets full strip, i asked the pharmacist why you are not giving 5 tablets, why should i want to buy 30 tablet, 25 extra tablets they are selling to me, when i asked again and again they told they wont cut the strip because this medicine people wont buy frequently, really i am very much frustrated, i dont know how to take up this matter legally, we need permanent solution or this the normal practice in the pharmaceutical field.

Please advise

Was this information helpful?

No (0)

Yes (0)

Aug 31, 2019

Complaint marked as Resolved

MedPlus India customer support has been notified about the posted complaint.

Verified Support

Jul 27, 2019

MedPlus India Customer Care's response Dear Customer,

With reference to complaint, we regret the inconvenience caused to you.

We kindly request you to share us with your contact details so, that we can resolve the same on priority.

Please note that we have taken up your complaint and accorded it top priority expressly working towards resolving it at the earliest.

For further assistance, please callus on[protected] or reply us via email to [protected]@medplusindia.com.