[Resolved]  Medplus India — Misbehavior by the counter person

Address:

Srinagar Colony main road opposite big byte bakery

I visited Mediplus store in srinagar colony hyderabad on 16th January 2022 around 12 30pm. I asked for 10 tablets as prescribed by the doctor in the prescription. However the person at the counter pushed me to take 15 tablet strip and refused to accept my request to follow the prescription of 10 tablets. I told her that I need only 10 and will pay for only 10. We had an argument and she started using unpleasant words. I asked her to put me across her supervisor whose phone she claimed to be switched off. On my persistence to talk to the supervisor miraculously got connected and spoke to him and the got the issue resolved. However, I suggest that the employees at the counter needs some good amount of softskill training when handling customers. Pls
as a service provider, you should cater to the requirements of the customer and not vice versa as we as customers are paying money to avail your services. I have been a long standing customer of mediplus and now, with this incident, I may have to consider alternatives. This was one of the most unpleasant experiences I have ever come across.