Medplus India — Non availability of redeemable points

Address:

Hyderabad, Andhra Pradesh, 500003

I am medplus customer having cust id 687576. I have about 715 points accumulated to my credit. I wanted to redeem my points against supply of rice cooker and redeemed in their web ín april'2016 as per the stocking but next day a call from their no.[protected], informed to me that the said items are not in stock and another 10 days will be available. This was the similar reply when i contacted in june to october' 2016. I am their customer since last 5 years and purchasing medicines from their store at nellore. I fail to understand that my repeated requests for the items have not been supplied to me as per the scheme launched by them.

Further yesterday i. E.[protected] again booked rice cooker, the same call back by today it self. Again today i booked kitchen goods like fan's due to i thought that they have not rice cooker and may be available other items. Unfortunately another one hour call to me told same story and their representative also prior response given to me. She told check with our stores of other items and informed to me if do u have our store number talk with them.

This is a fraud on the customers who are accumulating points on their purchases from them with a hope to redeem the same at a later date.
Can i have a quick response from you in the case.
Thanking you.
S. Praveen kumar
Nellore
Mobile no: [protected]