[Resolved] Medplus India — not getting my rightful bills

Chakri Gurnath

from Chennai, Tamil Nadu

Address:	Hyderabad, Andhra Pradesh, 532001
Website:	medplusmart.com

Hi there, am an a age old customer of medplus making legitimate purchases with them on mobile number [protected]. I happened to change my number and got it updated from one of their stores. It was all happy till the time i reached them asking for my old transaction bills to submit towards it submissions. I got to know that they fail to get my bills because merge is not allowed by their application. I because a scapegoat for their inability, and bearing the tax..

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Apr 23, 2018

Complaint marked as Resolved

MedPlus India customer support has been notified about the posted complaint.

Jan 23, 2018

Updated by Chakri Gurnath I would expect the escalation channel should be perceptible in their website, don't find it at all.
An issue can only be produced once and only once. Is your Customer Care the final authority for a peaceful resolution of the issue? If yes, then this should also be questioned through law..

Jan 23, 2018

Updated by Chakri Gurnath I happened to redeem my reward points in Oct, 2017 by reaching at their Customer Care. They suggested me to scan through their website and decide a good, I obliged and acted accordingly to finalize on a Cooker. I have been waiting to hear from them on my article. I got depressed and contacted them today (i.e. 23rd Jan, 2018) to understand that they can't get it for me.

1. Isn't it your responsibility to communicate your customers about your inability to serve.

2. What is the actual time of delivery for a booked article.

Verified Support

Mar 23, 2018

MedPlus India Customer Care's response Dear Customer,

We regret the inconvenience caused to you. We kindly request you to share your Mobile Number to resolve the issue.

So that we can escalated to the team concerned and also take appropriate measures to avoid such situations in future.

Appreciate your understanding and patience in this regards.

Your relationship is important to us.
Thanks and Regards,
(Call):[protected]
(Toll Free):[protected]
(Email): [protected]@medplusindia.com