[Resolved]  Medplus India — old stock sell to customer by franchisor

Address:

bhubaneswar, Odisha

Dear sir, i am an asthma patient and a regular customer of the medplus store at tankapani road, bhubaneswar. Date 19.06.2020 at 10.26 a. Ml bought a budamate 400 inhaler from that store. Due to office timing delay, l was not seen as mfg and expire date on inhaler. When i came home from office in the evening, inoticed that the date of mfg is 04/19 and its date is ending 03/21 and pack not proper sealed with plastic cover.
Immediately l went to the store and explained everything, wherein the store salesman checked his compute rand said that we have no an alternatively stock, i requested to bring from other shops in bhubaneswar, but they said that the same stock is available in all the shops in bhubaneswar. He said that you will pay in advance. He will order from the warehouse. Money is not refunded. You take some other medicines or products at that amount.
After 2 days, due to lockdown in bhubaneswar, l visited thevivekananda merge medplus store and verified the exhaust inhaler in its stockwith the date 12/21then i went to thetankpani road store again and explained everything but at that time the store incharge said that the inhaler pack is already open and the dosage is used by me. I said, sir, youlooked at your cctv footage on 19.06.2020 and verified everything, if you found that the pack is sealed and pack seal open by me then i will carry it but he said that their cctv is not working in store. one of the reputed medicine store in bhubaneswar and cctv cameras are not working, is it very dangerous matter? Sir lt is not matter for rs.349/- l am complain for harassment and old stock (More than 1 year) sell by store in charge at the time of covid-19. It is bad image in markets against medplus. I am an asthma patient and corona is a big issue for asthma patients, who would be responsible for my health if l used too old products? Your tankapani road store salesman was very rude and abused with me inside store on 25.06.2020. So that l request to you take action against store in charge and sell boy and replace the medicine as early as possible
Thanks and regards
Subhashis nag