| Address: | Medplus Ghatkopar outlet | | Website: | Medplusmart.com |
I ordered medicines on 6th September 2022 order no. OMHMM[protected], the medicines were supposed to be delivered on 6th September 2022 at my residence. A delivery charge was levied.
On 6th September a message for medicines delivered was sent, though the medicines were not delievered. When I called up medplus they generated a complaint no. 298169 but didnot take any action. After that I called up the Medplus Ghatkopar outlet they said they had to deliver the order within 2 hrs that's why they have marked it as delivered but they can't deliver on 6th September 2022. They will deliver in 7th September 2022.
On 7th September 2022 the medicine was still not delivered.
On 8th September 2022, when I again called up Medplus Ghatkopar outlet, they said they can't deliver, when I told them how on earth they talk like that and asked to connect to the store manager. They said that the store manager is not available and the delivery boy is not well.
Then I called the medplus helpline again but no action was taken, since I kept on complaining on 8th September 2022 first time I received a call back stating they are trying to get the medicines delivered.
Kindly note:
The medicines ordered was for my mother who is a parkinson plus patients.
Their was extra delivery charges taken to get it delieveredi have spoken to 3 staffs their and each of then were unprofessional didnot understand the difference betwen medicine and other products and felt we can wait lifelong for the product
Kindly take necessary actions for the same.
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