[Resolved] Medplus India — Problem in Exchanging Medicine

Subhas Koley

Aug 6, 2021

Address:

Howrah West Bengal

On 30.07.2021, I have purchase a bulk qty of medicine of Rs more than 1000/- to get 20% discount. Now 1pack Medicine was not available that time so we pay advance(Rs 188/- mrp & 150.5 Discounted Pirce) so they make a separate Invoice for that (Due slip). after 2day we get the medicine.
Now on 05.08.2021 during Doctor visit My Doctor Change that medicine.
And on 06.08.2021 I went to that Shop to exchange other medicine of same
MRP Rs188/- . Then they took the medicine and invoice and generate new one ask for 86/- more. They told as some item is deducted from previous Rs 1000/- bill you will not eligible for 20% discount you have to pay 10% for previous bill.
Now I as them to return back the medicine & invoice they are deny to give neither the Medicine or the separate invoice.
They told they cannot bring back the medicine as exchange invoice is created & it is showing to our stock.
I told them the I have already purchase the medicine just came for exchange your change / revise the bill or make a exchange bill.
They told I cannot do any thing system showing the amount you have to pay.
After 1hour argument I leave the shop without getting previous medicine & Bill.

Now my Question is why they are not exchanging the medicine of same amount. They are not mentioning that it cannot be exchange previously.
If GST return issue for them they cannot give revise return?
If I purchase a medicine on the last day of the month I cannot return?
Many customer like us how will they exchange the medicine?

Kindly Look into the matter

Shop details as under

MEDPLUS PHARMACY (A UNIT OF OPTIVAL HEALTH SOLUTIONS )
Address: Shop No 2&3 92/1 Ward No, Shop No 2&3, 33, Abinash Banerjee Ln, Howrah, West Bengal 711102

Thank you

Regards

Subhas Koley
44/4 B.B.M Lane Howrah 711101

+1 photos

Was this information helpful?

No (0)

Yes (3)

Oct 23, 2021

Complaint marked as Resolved

MedPlus India customer support has been notified about the posted complaint.

Verified Support

Sep 21, 2021

MedPlus India Customer Care's response Dear customer,

With reference to the email below we are sorry for the inconvenience caused and would like to update you that, MedPlus Mart reserves the right to amend any offers promotions and discounts at any point of time without prior notice. moreover the requested exchange policy is a SOP through out Pan-India outlets.

We would like to update you that, Initially order was offered with 20% discount as per the invoice value which was satisfying the condition of (order value more than Rs 1000/- 20% discounts) and its honored. if you want to exchange partial product from the order the offered 20% discount will be captured by the system and the remaining value will be reflected as exchange value similarly if you return any particular product from 200/- invoice the offered 10% will be captured accordingly.

For further details, you could also call us on[protected].We value your association and assure you of our commitment to serve you in the best possible way. We appreciate your understating and patience in this regards.

Thanks and Regards,

MedPlus Customer Care Team,
(Call):[protected],
(Toll Free):[protected]

Related MedPlus India reviews

View all 813 MedPlus India Reviews

Comments

MedPlus India Customer Care

from Hyderabad, Andhra Pradesh

Aug 8, 2021

Verified Support

Thank you for writing to us.With reference to the email below, Unfortunately, we are unable to retrieve any information with the details provided by you. Hence, we request you to kindly write back to us with your valid contact details (i.e., Registered Phone Number/ MedPlus Customer Id) to Inquire and to assist further.For further details, you could also call us on[protected]. Looking forward to hearing from you in this regard and hoping that we are able to serve you.Please get back to us in case of any clarifications."Thanks and Regards, MedPlus Customer Care Team.