[Resolved] Medplus India — product not delivered on time and cancelation refused

sssing87

from Hyderabad, Telangana

Address:

560037

Hi team,
I have ordered products on 14 march 2020 through medplus app, as per app product get delivered on same day.
But it was not delivered even though product dispatch to nearby store only 2.4 km from my place.
So as product not delivered i requested customer care executive to cancel the order and refund my money.
They not canceling even after multiple chase and mail.
As per them i will get the order on monday but on monday i won't be available in city. But they are not canceling and not listening.
Complaint regarding
Order#okamm[protected]
Ticket no#ck[protected]

+3 photos

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Apr 18, 2020

Complaint marked as Resolved

MedPlus India customer support has been notified about the posted complaint.

Verified Support

Mar 16, 2020

MedPlus India Customer Care's response We regret the inconvenience caused to you. Please be assured that your complaint has been escalated to the team concerned and appropriate measures would be taken to avoid such situations in future. For further correspondence, call our customer care helpline number[protected]/[protected]. Appreciate your understanding and patience in this regards. Regards, MedPlus Team