Medplus India — Provide medicine with different brand name

Ranjan Swain

from Bhubaneswar, Odisha

Mar 12, 2022

Address:

MEDPLUS, KIIT ROAD, PATIA,

I ordered Dapaone 10mg of 3 stripes had a price range of 150rs per each stripe from Medplus. But Medplus issued Dapavel 10 ( 119rs per each stripe) instead of Dapaone 10mg. The Medplus agent didn't inform to the buyer regarding the change of brand instead of mentioning in the marker. The same issue I communicated to the Medplus customer care but they didn't respond properly. Also they mentioned Dapaone batch number in the invoice and bill instead of Dapavel 10 batch number. Here I am attaching a detailed photos for your reference.

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MedPlus India customer support has been notified about the posted complaint.

Verified Support

Mar 12, 2022

MedPlus India Customer Care's response With reference to your email, Unfortunately we could not be able to retrieve your Order information.
Kindly share correct order id or your details (registered mobile number/ medplus customer id) so that will check and assist you accordingly.
We value your association and assure you of our commitment to serving you in the best possible way.
Warm Regards,
Customer Care Team.

Mar 12, 2022

Updated by Ranjan Swain I ordered Dapaone 10mg of 3 stripes had a price range of 150rs per each stripe from Medplus. But Medplus issued Dapavel 10 ( 119rs per each stripe) instead of Dapaone 10mg. The Medplus agent didn't inform to the buyer regarding the change of brand instead of mentioning in the marker. The same issue I communicated to the Medplus customer care but they didn't respond properly. Also they mentioned Dapaone batch number in the invoice and bill instead of Dapavel 10 batch number. Here I am attaching a detailed photos for your reference.

May 02, 2022

Updated by Ranjan Swain Please find the screenshot for the order id.