[Resolved]  Medplus India — Redeeming flexi reward points

Address:600064
Website:www.medplusindia.com

My medplus id is 5037649. I am using this id more than seven years. I have 660 flexi reward points. I booked a laptop bag which was in their website reward list to redeem these points into reward through customer care on feb 15 2017. They said will receive it within a month. But i didn't receive it. I am keep on following their customer care they said u will receive it. Finally on 25th may2017 they concluded ur order was cancelled. They r giving options to choose kitchen appliances or their products which is not useful for me. They r telling ur reward points will expire on 31st may 2017. They r simply giving false promises and wasting our time in followup and finally forcing me to choose their products. So i request to take necessary steps to solve this issue.
Thanks & regards,
Sathya rukmani o s
Contact no: [protected]
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Jun 27, 2017
Complaint marked as Resolved 
MedPlus India customer support has been notified about the posted complaint.
Verified Support
May 27, 2017
MedPlus India Customer Care's response
We regret the inconvenience caused to you.

Please be informed that the issue has been escalated to the Department Concerned, shortly team will get back to you.

Appreciate your understanding and patience in this regards.

Regards,

Medplus Team
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