MedPlus India Complaints & Reviews

I am one of the customer from last 8 years and 2 weeks before i visited to medplus branch, devasandra, k r puram branch in bangalore. I asked one of your executive by name "shravani" for some medicines. She misbehaved a lot, she spoke very arrogantly. She showed lot of attitude. She throwed the medicines. Which i didn't like. I don't want this to happen to any other customers in further. Waiting for your response and action. She is telling she is the most senior and we can't do anything to her. I think you people have cc cameras please go though it and cross check once.

Thanks,
Kavitha
[protected]

I have purchased medicines costing about 2500/- on 25.05.2017 vide tax
Invoice no:[protected] at vijayapuri colony, vanasthalipuram hyd.
The medicine carnisure 500mg tablets which were supplied are damaged and i approched to the shop on 01.06.2017. They replied that it is the fault of the
Manufacturer and they could not replace it and do what ever you like.

In this connection i am the regular customer of your shop for the last
6 years and every month i used to purchase medicines of rupees 2500/-.
It is the responsibility of the sales man to replace the medicine when he has taken money. May be it is a small amount the reply given by the sales man is highly reprehensible.

I expect a proper reply for my complaint at an early date otherwise it is presumed that you dont have any answer to my complaint.

Customer id:5359722

Dear concern
My name is Himanshu Patel from Ahmedabad. My order id is 321134. I ordered medicine on 29th May 2017. Its more than 48 hours and still i haven't received medicine. I did call them two times and ask for manager or any superior person to chat with and raise the query but staff refused and been rude to me and aggressive. His name was Shabbir. Medplus advertise that they will deliver your order between 4- 24 hours but they never follow this. This is second time happend to me. Basically medplus miss guided customers by saying time frame and never follow.

I have purchased diaper adult from your medplus cholambedu road, ambattur, chennai on 18/05/2017 using my indian bank debit card for rs.522.00. They have swiped double time and amount has been debited from my account twice and when enuired i am not getting proper response and your people asking me to check with my bank. I am purchasing medicines from your medplus for the last 2 years and my average purchase per month is rs.1500 to rs.2000.
Kindly revert back on this issue immediately.
Regards,
M. Seetharaman
[protected]

Have purchased medicine yesterday worth RS 827/-
Since some offer are going on shopkeeper gave cotton buds and liquid wash cleaner without taking any consent and when I have requested for some a
Other options or else add rewards points I will see in future he disconnected and sent same product. I am associated with medplus since 2011 but after this treatment I am disappointing I have decided to not to recommend anyone and discontinue since medplus
Service in Hyderabad is pathetic.

My medplus id is 5037649. I am using this id more than seven years. I have 660 flexi reward points. I booked a laptop bag which was in their website reward list to redeem these points into reward through customer care on feb 15 2017. They said will receive it within a month. But i didn't receive it. I am keep on following their customer care they said u will receive it. Finally on 25th may2017 they concluded ur order was cancelled. They r...

I am a regular customer for medplus and buy medicines for the discount price on online and collect medicines from Medplus, Battachari Street, Ayanavaram, Chennai-600023 which is near by my house. On 13.05.2017 when I went to pick my order No.3106639 at 08.00 pm, the sales man (one short fellow) I think his name is Murugan made me to wait for a long time more than half an hour, attending other customers. For the past five months he is behaving like this manner only. This month I lost my patience and asked him for not attending my online order. Immediately he started abusing me in a very bad way without giving any respect for my age and also told that online customers have to wait and will not be attended like other customers who pay cash and you can give complaint to any body and nobody can shake me. After this incident I immediately called Medplus Customer’s Care No.[protected] and gave a complaint to Mr.Subham Mohb who has attended my call.

In this regard, I request you to take necessary action against this person because the way he talked in front of others hurts me a lot and also your company’s reputation will get spoiled by giving room to such persons. I except feed back from your end.

Thanks.
Ravi
C.ID No.9659042

There is any response from that lady & she is asking me to get out from the medplus store, she is telling me to complaint whomever you want, speaking irregular bad words, still his words are getting much hurted, so please kindly take a necessary on here misbehave.
Hereafter i don't want to see here in that medplus.
Kindly provide a staff with qualified professionals.

I have ordered medicine for chicken pox, home delivery methode. And i am struggling with chicken pox from past 5 day. My order tablet is Valciver. When i called customer care, they are saying to go and pick it up from the store.

I didnt understand the meaning of home delivery, and how a patient like me to go and collect medicine. If i can go out and do it, i would have purchased this tablet from near by medical shop.

Its a cheating business Medplus running through online

I'm from chennai.
Recently visited medplus, for my mother's ent prescription.

Instead of cefzi tablet, i was given cetirite tablet.

Just like everyone i believed the medicine they gave was correct and left the shop.
Fortunately one of the prescription was not available in medplus and so i visited another medical shop. That is when i came to know that i was given a wrong medicine.

Immediately i went to medplus and enquired on how this mistake had happened.
They explained to me that they used to search their library with the prescription, and when the exact medicine isn't available with them, they get related/suggested medicines from the server.
This is how they gave me a wrong medicine which totally unacceptable.

If the medicine isn't available with them should have informed me, instead of giving the medicine suggested by their server!

We people believe the pharmacies and don't always crosscheck the medicines against the prescription. Which is also difficult with some doctors handwriting.

I request medplus to educate their employees and this error to not occur in future.

I tried to contact Malamaddi branch Dharwad, Karnataka since morning, no response from them. Then contacted customer care department twice, there was no response. First time I spent 1.36 mins and second time 1.54 mins.

I wanted to know about the position of the drugs that I had ordered online on 28th last month.

Totally I have wasted nearly three precious minutes on STD calls. Was it necessary?

Further, you advertise your organization at our cost when we dial the customer care department. This is rediculous.

Hi there, i am a regular customer for medplus. I love to buy always here for the discount price. But for the past 5 months, inbetween two to three times i got insult from this branch. This branch is located in jaffrekhanpet, near sbi atm, ashok nagar, ch-83. Today one person, i dont know his name, but he looks dark and very lean. He got angry when i asked him another tablet. He started abusing me in a very bad way. And then the way he threw the tablets on me, it was horrible. Always this guy never give respect. Please take necessary action against this guy. Thanks

Respected Sir/madam,

Order id: 2861084.
I am very much upset with the customer care service you have and the policies you have which are not at all customer friendly.

I got a broken Dabur Honey 500 gm jar on 8th April and raised complaint on the same day with picture.
After 6 days you sent the new product and wanted the old item as it is.

I just want to know, how do your policies expect to keep the broken item with left over honey to keep for 6 days? It was half broken and maximum honey was already came out of the jar and spilled all over the cartoon. your representatives (and so called policies) should have the common sense to understand that.
Moreover, I dint get any communication from your side after I sent the mail, that I need to keep the left over honey which was full of broken tiny glasses .Still I kept it for 4 days and then due to hygienic issue, I have to clear to the jar.
Do you guys think we have consumed the honey that is full of broken glasses? may be you can do that but sorry we dont consume that type of product.

It was a mistake from your side. You should exchange the item or issue refund without asking any second question.
But opposite to that, one of your lady customer care representative talked quite carelessly and rudely. You guys dont have any proper communication among your representatives where one person said they will refund/issue new item even if at least the broken jar is there and another is saying we cant do it without the honey inside it. Even she told my mails dint reach you that is why I dint get any ticket number whereas another person checked the images I sent to you in email of broken jars.

I want to know what is going on ? This way you will continue in this competitive market ? I am a long time customer of medplus and always used to shop from your store.This was the first time I tried your online service where i expected the same level of service. But I must say it is pathetic and i will never use your service going forward and will even discourage my friends and family to avoid purchasing from this pharmacy which I thought as a reputed and customer supportive farm.

Its not matter of 200 rupees I spent on the product ; Its about customer trust and make your customer happy where you have failed miserably.

Thanks

I've attached the Med Plus address below. Please check the file.

The pharmacy agent was very rude they don't know good etiquette. One of the ruddiest behavior I've came across. I'll never ever buy my medicines from that store.

PATHETIC SERVICES fro you guys. I usually go to medplus and purchase the tablets etc.

I'm ram ratan [protected]

Dear Sir/Madam,

I had ordered Nebistar SA 5 MG tablet, but the tablet which got delivered was Nebistar 5 Mg. I had raised this concern to your team. One of the customer support exectuives, asked me to go to the nearest medplus store and exchange it . I went to the store based on this. I was embarrased stating they do not do exchanges with the online order. I had immediately called the customer care to sort this out.. Now other executive, he asked me to place an order online for any amount more than the product, so I had made another order. I called your customer care to let them know that i have ordered and asked them to make a note on the exchange so I will not have to explain it to the delivery guy. The custome care exec said the note was already mentioned.. The delivery guy came to deliver the product and I gave him the old medicines and the balance cash. he did nt accept the old medicines.. He was there at my place for 1 hour (where both o[censored]s were trying to reach the customer care) and finally i beleive a gentleman called Karthik said the issue is escalated and he had requested me to make the full payment for this order and for my exchange - he said the issue has been escalated and they will get me a response by monday..

It has been more than 2 weeks now but none had called me till date. So I called the customer care today and Bhavani spoke to me . She said she will give me a call back in 5 mins. Waited for 1 hour and called the customer service back and waited for 3 -4 mins to get connected to Bhavani. she says that she is not able to connect tot he back end team.

So now what do you expect me to do regarding this ?? we are not beggars here. for the wrong delivery you have made you made me spend some additional amount but still you have not replaced it with the medicine i had wanted. It is not a mtter of 234 Rs but the time and trust we have on online shopping.

Appreciate your attention on this...

I am a common man customer of medplus medical stores, alandi road bhosari, pune.on date of 02/03/2017 at time 6.15 pm at evening.i purchased some tablet of rs 115 .50. but by mistake of that medical stores person he firstly swipe my card for rs 155.50 and after the bill generation when he knows that he made mistake then he cancelled my payment but the payment is debited from my account.after that he swipe my card for rs 115.50 which is the original bill .so he said me that if rs 155.50 payment debited by my account i will get credited it after some days.but till date i dont receive any payment.when i ask them about that they rudely harreshing me and told me that ask in my bank but bank personnel saying that payment will not be credited in my account as payment is gone of rs 155.50 already.so can anyone give me justice.

On 21st March, 2017 at 645 pm I purchased medicines worth 136/- from your Hubli-Deshpandenagar outlet and my Visa Credit Card was swiped by your Sales Assistant Mr Kumar and after waiting for couple of minutes again swiped my Card twice payments were affcted at 6-45 & 6-47 as observed by me in my payment alert messages by my Bankers. When I brought this fact to his attention he expressed his helplessness and asked to wait for couple of days . Again on 26th March I visited you outlet for seeking refund your other Salesman who refused to disclose his name (appears to be Muslim) and for these matters I have to contact Medplus Head office, hence this complaint.
I am a reguler Client os Medplus Hubli purchased more than 50000/- worth medicines, since last couple of years (my no 5650566). I am a retired General Manager of Syndicatebank and settled at Hubli now. OPlease look into my complaint and refund 136/ to me early. Cash memo was not given to me as Sales peopel were busy at that time-

Hi medplus,

I really wonder if the discounts provided online are genuine the so called discount of 15% for more than 1k amount.

I went to a near by medplus and brought a strip ofretu glimsave m 3mg tab (15 tabs) for rs. 105.44.

If i book the same product online after discount of 10% rs.115.97. The difference in staggering rs.10 per strip.

Mrp as per the stores is $117.15 and online it is rs.128.86.

So i do not know if the discounts are for real in online or just a flawed system in place for online shopping.

Complaint against medplus near muthiyalpet police station, broadway dated 19/03/17 11.45AM my booking Id is 31546699.The sales girl present there is not dealing in good way I purchased certain tablets and the bill was put, the girl did'nt give exact change instead she gave vicks chocolates its happening all around the year..she behaved in a rough manner so that provoked me to do the same now i have purchased in medplus sevenwells branch kindly check the last but one of billing with the above said Id and kindly take action upon the sales girl...

Worst behavior of staffs, as if you are doing favors to them by going to them.

Most importantly they will not cut the medicine strip even if you need less than 10 tablets or so and you will be forced to buy whole strip. What a waste of money.

Secondly even if you buy the whole strip & your doctor changes the medicine in mid way, they will not take them back if you have remaining tablets after taking few.

Isn't this illegal for drug retailers. Not sure if there is any law on drug retailers on this or not.

Overall only go to MedPlus if you no other option. Better talk to local medical shops, since they give better service & discounts as well.

Thanks for reading.